Improving the Health of Underserved Populations: How to Meet Your Language and Disability Access Obligations
In this session, we'll summarize relevant legal obligations related to language access and disability access and cover specific topics such as physical access, medical access, and promoting health equity for underserved patients.
We'll also review the process of creating a disability access plan and language access plan, which serve as roadmaps for your organization to develop equitable policies/practices to better service patients with disabilities and patients who don't speak English as their first language.
Last, we'll walk through common scenarios/challenges and review practical solutions to make your programs more accessible and equitable.
Promoting Effective Communication in Healthcare
Effective communication is a critical tool to promoting equity and accessibility by people with disabilities to quality healthcare services. It's also a legal obligation for HRSA funding recipients.
During this session, we'll provide strategies that your organization can implement to promote effective communication. We'll cover specific topics such as:
Situations when it's appropriate to use an in-person sign language interpreter versus video remote interpreting
Example accommodations to support patients with certain types of communication disabilities
Model effective communication policies, practices, and procedures